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Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

The minimum amount that can be loaded on the card is $100 or equivalent amount in other currency. The maximum amount would be as per Dot Bank guidelines applicable from time to time. You can learn more about it by contacting our consultants.

Our Banking System supports all browsers. Some of the most popular ones are Chrome, Opera, Firefox, and Safari. If you are using Internet Explorer make sure the version of your browser is 9.0 or higher.

If you lose your card please immediately contact our customer support center. If you are in the USA please call 1-800-22-6999, for other countries please call 0091-22- 66937000.

Yes, you can! Our bank does not limit any payments to a certain country so whether you are using our online banking system or an app for your device, you can safely transfer any amount of money or purchase services and products.

It depends on the card you choose. For example, if you pick an Orange Card, you get a special waiver on the minimum balance requirement.

Mobile browser-based banking is very similar to PC based internet banking. The respective mobile handset browser replaces a PC browser to access the banking services. Some of the important security measures in place are 128 bit SSL from VeriSign, https:// based access, Intrusion detection system (IDS) etc.